Augmented Reality in Field Service
Use industrial AR to improve service effectiveness and accelerate skill development—while elevating customer satisfaction and reducing costs.
Augmented Reality in Field Service
Use industrial AR to improve service effectiveness and accelerate skill development—while elevating customer satisfaction and reducing costs.
What is the role of augmented reality in field service?
Field service providers are under pressure to deliver an optimal service experience, and their customers expect one. But a widening skills gap and increasing product complexity can create efficiency challenges. AR is giving technicians the information they need at their fingertips, transforming paper-based materials into in-context digital instructions, and enabling knowledge sharing.
What are the challenges in field service?
Increased complexity and skills gap
Products and processes are more complex than ever before, challenging technicians to interpret complicated, paper-based instructions to complete a repair or maintenance correctly and efficiently. Paired with the widening skills gap in manufacturing, both new hires and experts alike are struggling to meet service-level agreements (SLAs) and provide the best possible service experience.
Meeting customer SLAs
Meeting customer SLAs requires technicians to solve problems quickly the first time—but that can be a difficult task without the right tools. Repeat service visits can lengthen downtime, impact SLAs, increase truck rolls, and reduce efficiency overall. Failure to meet strict SLAs can result in costly penalties for the original equipment manufacturer (OEM), so it’s more important than ever in today’s competitive market to keep customers happy—or they will look elsewhere for a quality service experience.
High customer demand
While manufacturers face increasing complexity and a growing skills gap, customers are also demanding more from the service experience. As digital solutions make their way into every aspect of our lives, customers expect to see those same innovations in service. To meet these demands and keep up with their competitors, field service organizations must explore technology that improves service efficiency and quality.
How is augmented reality transforming field service?
Augmented reality is transforming field service by equipping technicians with 3D work instructions in the context of their physical environment, enabling remote assistance from anywhere, transforming training and onboarding, and improving inspections with AI. By using AR for field service, organizations can significantly reduce service costs and improve customer satisfaction.
3D work instructions
3D work instructions delivered through the user’s tablet, mobile device, or headset are improving service efficiency and quality. Rather than flipping through a paper-based manual—which can be easily misplaced or quickly outdated—technicians get real-time visual guidance and instruction in the context of the physical equipment so they can complete the repair easily and accurately, no matter how complex it is.
3D work instructions
3D work instructions delivered through the user’s tablet, mobile device, or headset are improving service efficiency and quality. Rather than flipping through a paper-based manual—which can be easily misplaced or quickly outdated—technicians get real-time visual guidance and instruction in the context of the physical equipment so they can complete the repair easily and accurately, no matter how complex it is.
How does augmented reality benefit field service?
In addition to empowering the workforce, organizations implementing augmented reality in field service achieve several business benefits from accelerating service visits or eliminating them altogether. And most importantly, AR helps to ensure happier customers.
How does augmented reality benefit field service?
In addition to empowering the workforce, organizations implementing augmented reality in field service achieve several business benefits from accelerating service visits or eliminating them altogether. And most importantly, AR helps to ensure happier customers.
